Choose the best way to get started

If you want the fastest setup, choose 1-on-1 virtual training. If you have embroidery machine experience, you can start with official YouTube tutorials.

Please Note: Choosing either of the following paths to start using your machine will NOT void your warranty.
Best for experienced users

Learn by Yourself

Best if you already have machine experience and prefer to learn at your own pace.

1
Watch YouTube tutorials
On the official Smartstitch YouTube channel, find the video series for your machine model. Start from the first playlist and learn setup, threading, tension adjustment, and basic embroidery operation step by step.
2
Join Smartstitch user community on Facebook
Get updates, tips, shared designs, and help from other users.
3
Ask for help if needed
If you get stuck, you can still contact us for technician support in our group.
Watch Tutorials Join Facebook Community
80% of users choose this Free

US Trainer 1-on-1 Virtual Training

Best if you want fast setup with direct guidance from Smartstitch support team.

1
Message support representative Fangfang Huang on Facebook
Please log in to your Facebook account first. Send your Machine Order Number, best contact phone number, and tell us that you need training. We’ll create a dedicated support chat for your setup.
2
Join Smartstitch user community on Facebook
Get updates, tips, shared designs, and help from other users.
3
Start 1-on-1 virtual training
In your dedicated support chat, US trainers and technicians will help you start using your machine step by step.
Hi, I just received my machine and need help setting it up. Machine Order Number: Phone:
Message Support
Message copied!

Fast direct support for other questions

Contact us by phone or email for pre-purchase questions, machine questions, demo bookings, logistics updates, or local pickup help.

📞 Phone Support

601-667-0428

Mon – Sat, 9:00 – 18:00 EST


325-212-0821

Mon – Sat, 20:30 – 9:00 EST

📧 Email Support

support@smartstitch-official.com

Please include your order ID, phone number, and the issue you need help with.

Need local support?

For customers who need in-person help, demos, or maintenance, Smartstitch is expanding local service coverage across the USA.

🔧

On-site Training

Request local setup, basic training, and machine debugging when available in your area.

$50 / $80 distance based
🏢

Offline Demo Points

Visit a nearby demo location to see the machine and basic operation before or after purchase.

Free demo
🛠️

Annual Maintenance

Request paid maintenance service through available Smartstitch local service points.

Fee applies
Please contact us by email for local support requests. Be sure to include your contact information, location, machine order number, and machine model when maintenance or training is needed. We will follow up with you to discuss the details.